GP Enter and View Report - Mark Street Surgery, Rochdale

The purpose of the visit was to review how patients access GP services, including appointment booking systems, accessibility of information, and the overall patient experience, including that of the Patient Participation Group (PPG). We spoke with two patients in the waiting area during the visit, plus observations and staff engagement. There was a telephone mystery shopper review done the same week, looking at appointments etc. This combined approach highlighted several areas for improvement to services for patients. 

Who was involved: 

▪ Moira Auchterlonie - Project Officer HWR 

▪ Rachel Critchlow, Operations Manager 

▪ Dr Dan Maung, GP Partner and PPG Lead 

▪ Sarah Hulmes, Business Manager 

▪ Hayley Eames, Deputy Office Manager 

▪ Jackie Woodhall - Primary Care Commissioning Team