The NCA Send a Letter scheme enables families and loved ones to email their relatives at a dedicated address, monitored by staff from the organisation’s Patient Advice and Liaison Service (PALS).
Once received, staff will print out the letters or photos, laminate them, and deliver them to the ward where the patient is being cared for.
Staff at the hospital will monitor two e-mail inboxes, one for patients receiving care at the Pennine Acute Hospitals NHS Trust hospitals including The Royal Oldham, Fairfield and Rochdale Infirmary and one for patients being treated at Salford Royal NHS Foundation Trust. Alongside their letters, families are also asked to include the patient’s name, date of birth, hospital site where they are being treated and the ward or department, to help the team ensure their letters are delivered to the right place.
Loved ones with relatives at Salford Royal should contact: firstname.lastname@example.org
Loved ones with relatives at The Royal Oldham, Fairfield or Rochdale Infirmary should contact: email@example.com
Visiting has been suspended until further notice at all NCA Group hospitals and is only allowed in exceptional circumstances where one visitor, an immediate family member or carer, will be permitted to visit a patient who is either receiving end-of-life care, for birthing partners accompanying a woman in labour, for a parent or appropriate adult visiting their child, or those who have dementia or mental health conditions.